Refund Policy for Digital Products

Effective 1 October 2026 · Applies to all purchases at idea24shop.com

All digital products (files and links) are a one-time final sale and are delivered immediately after payment, so they cannot be "returned" like physical goods.

1. No refunds for change of mind

We do not refund a change of mind after you have downloaded the files or accessed the links. This also applies if your device or software does not support a file format already stated on the product page, if you are unhappy with income or sales results (no income is guaranteed), or if the Terms of Use have been breached.

2. Faulty files — replacement first

If a file is faulty, cannot be opened, or a link does not work, tell us and we will send you a replacement file or link first.

3. When we refund (within 7 days of purchase)

1. We cannot fix the problem or provide a working file.
2. You were charged twice (a duplicate charge for the same item).

Please contact us within 7 days of purchase. Approved refunds are made through Stripe to your original payment method (arrival time depends on your bank or card issuer), and the download page for that order is closed.

4. Contact

Email iDea24club@gmail.com with the email address you paid with, the product name, payment date and a description of the problem (screenshots help). We reply within 3 business days.

This policy does not limit any rights you have as a consumer under applicable law.

iDea Memory Group · Facebook iDea24club · Email iDea24club@gmail.com · See also: Terms of use · Refund policy · Privacy policy (PDPA)